Shipping
Purchased items:
Eshop-purchased items are shipped at least within 10 days of the order confirmation (if not specified otherwise)
Items out of stock:
If the items are out of stock, we are able to craft it within 3 weeks.
Personal pick up:
NEIGHBOURS lab
Haškova 4, Praha 7
opening hours: TUESDAY and WEDNESDAY, 16 –18 PM
or another time arranged by appointment (jatakidu@gmail.com)
Shipping prices
Czech Republic
Customer Pickup - (Haškova 4, Praha 7)
Zásilkovna - Pickup point
Zásilkovna - Home delivery
Slovakia
Packeta - Pickup point
Packeta - Home delivery
Other countries
As soon as we accept the order, we will calculate the delivery price according to your address and send it to your email. Items are shipped by standart post at least within 10 days after your confirmation.
Returns
Buyer is responsible for shipping costs if the reason of return isn't item defect.
Return address 1:
Marie Špačková
Haškova 1
Praha 7
17000
Return address 2:
ZÁSILKOVNA / Marie Špačková, +420724275767 - výdejní místo Elektro Letná, Milady Horákové 49/390, Praha 170 00 (identifikátor pobočky 1106)
Damages
What should I do when my package is visibly damaged?
CZ / SK
If your package is in any way damaged or opened, do not accept it and take a quick photo of it. Than follow the complain form in the following link https://www.zasilkovna.cz/reklamace.
Other countries
Please follow the instructions of your deliver company.
The package looked okay, but the goods had been damaged?
Dont hesitate to contact us and send a picture – we’ll figure it out!